Privacy policy

Privacy Policy

This privacy policy sets out how we use and protect any information that you give Balms and Crafts when you use this website. Balms and Crafts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

Information we may collect:  Name, contact information including email address, demographic information such as post code, preferences and interests, other information relevant to customer surveys and/or offers. If you believe that any information we are holding on you is incorrect or incomplete, please write to us at Lamborne Manor, Radnor, Redruth Cornwall TR16 4BJ or email us [email protected] as soon as possible.  We will promptly correct any information found to be incorrect.  Please check this page from time to time to ensure that you are happy with any changes that we may make. This policy is effective from 12.05.18

We may periodically send promotional email about new products, information or other special offers which we think you may find interesting using the email address which you have provided.  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

If you do not wish us  to retain any of your data please email us  [email protected] and we will delete your data and confirm this by email.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:  Balms and Crafts, Lamborne Manor, Radnor, Redruth Cornwall TR16 4BJ or email us [email protected]

By subscribing you agree to all these terms and conditions.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which pages you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies  if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Balms and Crafts website may contain links to enable you to visit other websites of  interest easily.  However,  once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Website Disclaimer

The  information contained in this website is for general information purposes only. The information is provided by Balms and Crafts and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about  the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore  strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

We have no control over the nature, content  and availability of sites that Balms and Crafts ‘Links’ to. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort  is made to keep the website up and running smoothly. However, Balms and Crafts takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.