Terms and Conditions

Terms and Conditions

Making a purchase could not be easier. Just browse our site, click on any items that you wish to buy, which will add them to your order. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

FREE Delivery  postage and packaging : Pure and Balmy/Beyond Equicare / Manor signs  Approximately 2 – 4 working days to any UK address including Channel Islands and Isle of Man. FREE for all  orders. Prices shown include delivery charge. FREE  European  deliveries to WEU destinations Andorra,Austria, Belguim, Faroe Islands, Finland, France (inc Corsica and Monaco) Germany, Greece, Greenland,  Iceland, Ireland ( Republic) Italy(inc San Marino and Vatican City) Luxemburg, The Netherlands, Norway (inc Spitzbergen) Portugal (inc The Azores and Madiera) Spain (inc Canary Islands) Sweden, Switzerland (inc Liechtenstein) approximately 4 – 10 working days prices shown include delivery. The USA, Canada, The Far East  and the rest of the world will have additional costs added to the shown prices please email us for details. Thank you.

Important: ChuchiCake FREE postage and packaging to all Mainland UK postcodes Zone 1 is included in the price shown all other postcode zones will have additional charges added

Next day delivery is not available on chuchicake orders as they are all made individually. Deliveries are usually 48Hr to UK.All  deliveries require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.
If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.

We can ship to the  Highlands and Islands of Scotland, Ireland, Isle of Man, Isles of Scilly and Channel Islands, Europe,USA, Canada and the rest of the world. For delivery charges in these areas please call or email us first with your specific requirements as charges for these areas are significantly higher.

We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours though it may take longer in certain circumstances. Orders received on a non-working day will be dispatched the next working day. Please allow longer around Bank Holidays and peak times e.g. Christmas. Please check the home page for Christmas shipping details.

In the event that a product that you have ordered is out of stock, we will contact you immediately.

Wrong Address / Corrections

We are not responsible for the loss of your order if the delivery address provided by you at checkout is incorrect or incomplete. If your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address.

Refunds, Returns and Cancellations

We want to ensure you are happy with your purchase but in the unlikely event you are not
balms and crafts  will you offer a refund on unopened items returned to us within 14 calender days of receipt provided they are in their original resalable condition. Simply notify us at  balms and crafts of your intention to cancel within 14 days of receipt.  We will issue a refund (including outward delivery charges if they apply) within 14 working days of receiving the goods back. Please note you are responsible for the return postage costs. We would recommend that you obtain proof of postage for your returns as we can not offer a refund if the product is lost and there is no proof of postage. Your statutory rights are not affected.
Before you return your item you may wish to contact us to see if we can resolve your dispute.

Please email us at [email protected] or telephone :01209 890039

Cancellation of an order

We use Paypal for all of our transactions. Paypal is a secure payment service which is used by millions of people in over 55 countries.

When you decide which of our items you would like to buy you simply click on the button under the relevant product. You will then be taken to a secure Paypal page which will show details of your purchase. You can either continue shopping with us or proceed to checkout by selecting the relevant option.

If you chose to continue shopping you can add as many items as you wish, which will be added to your Paypal ‘shopping basket’ as detailed above. All of your items will be shown individually and you can decide to remove any if you wish. The postage and packing charge will display as a total and will automatically be calculated based on our advertised prices.

When you proceed to checkout you can either login with an existing Paypal account if you have one or simply choose to pay with a number of credit and debit card options. You will then be asked to complete your personal information ie name, address, card details etc. and then asked to confirm your purchase.

When your order has been processed you will receive an email from Paypal confirming all the details. This is your proof of purchase. Once this has been issued you can rest assured that your order will be processed and will be delivered as per our Terms and Conditions.

Cheque payments can be taken over the telephone at the number below and delivery sent once the cheque is cleared.

Balms and Crafts Privacy Policy

This privacy policy sets out how we use and protect any information that you give Balms and Crafts when you use this website. Balms and Crafts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

Information we may collect:  Name, contact information including email address, demographic information such as post code, preferences and interests, other information relevant to customer surveys and/or offers. If you believe that any information we are holding on you is incorrect or incomplete, please write to us at Lamborne Manor, Radnor, Redruth Cornwall TR16 4BJ or email us [email protected] as soon as possible.  We will promptly correct any information found to be incorrect.  Please check this page from time to time to ensure that you are happy with any changes that we may make. This policy is effective from 12.05.18

We may periodically send promotional email about new products, information or other special offers which we think you may find interesting using the email address which you have provided.  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

If you do not wish us  to retain any of your data please email us  [email protected] and we will delete your data and confirm this by email.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:  Balms and Crafts, Lamborne Manor, Radnor, Redruth Cornwall TR16 4BJ or email us [email protected]

By subscribing you agree to all these terms and conditions.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which pages you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies  if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Balms and Crafts website may contain links to enable you to visit other websites of  interest easily.  However,  once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Website Disclaimer

The  information contained in this website is for general information purposes only. The information is provided by Balms and Crafts and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about  the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore  strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
We have no control over the nature, content  and availability of sites that Balms and Crafts ‘Links’ to. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort  is made to keep the website up and running smoothly. However, Balms and Crafts takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Contact Details

For further information please contact:
Tel: +44 (0) 1209 890039
Email: [email protected]
[email protected]

Cornish Balms and Crafts
Lamborne Manor
TR16 4BJ